At Elevation Supply, we want you to be happy with your purchase. If something isn’t right, here’s how our returns process works.

1. Return Window

You have 14 days from the date you receive your item to request a return. After 14 days, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging with all tags, labels, and accessories included
  • Accompanied by proof of purchase (order number or receipt)

The following items are not eligible for return:

  • Gift cards
  • Sale or clearance items (unless defective)
  • Items marked as final sale
  • [Add any other product-specific exclusions, e.g. perishable goods, personal care items]

3. How to Start a Return

  1. Contact us at [sales@elevationsupply.store] with your order number and reason for return.
  2. We will review your request and provide return instructions, including the return address.
  3. Pack the item securely and ship it back to us. Customers are responsible for return shipping costs unless the item is defective or we made an error.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [Insert Number] business days.
  • Original shipping charges are non-refundable, unless the return is due to our error.

5. Exchanges

If you’d like to exchange an item for a different size, color, or product, please contact us to arrange this. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within [Insert Number] days of delivery with photos of the issue. We will arrange a replacement, exchange, or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as processing times vary. If you’ve done this and still have not received your refund.